What is covered by this policy
What information do we collect?
Personal information is information, or any combination of separate pieces of information, that could be used to identify you. The personal information we collect from you is only that which is required by us to provide you with the information, products and/or services you have requested. When you submit your personal details to us as described below you will be deemed to consent to its use by us in the ways indicated below. We collect information directly from you when you contact us by telephone, letter, or email, including name, email address, postal address and telephone number (landline and/or mobile). We may also obtain information about you from other sources, including publicly available sources, such as the Land Registry, Companies House, online telephone directories, social media platforms or referral agents.
What do we use your information for?
The information collected is required to allow us to contact you to provide the service requested, and to invoice and recover monies owed. Our use of your personal information as defined in the Data Protection Act 1998 (“Information”) is in accordance with all relevant data protection legislation including the Data Protection Act 1998.
Who will it be shared with?
We will not share your data with anyone for marketing purposes. However there are occasions when it must be shared such as:
- When you have instructed us to pass survey information/plans/results to another party working on your behalf
- to protect, defend or exercise the rights and property of LDS (including enforcing our Terms and Conditions)
- Limited information may be provided to any sub-contractors which we may engage to fulfil the work. This is in order to allow them to provide the service requested
We do not sell or pass on information to any third parties for marketing purposes
How long will we keep your data?
How can you access the personal information we hold about you?
If you would like to see the data we hold about you, you can submit a subject access request by emailing [email protected] As long as your request is not manifestly unfounded or excessive, we will provide you with this information free of charge, within 30 days of receipt of your written request. However, we reserve the right to make an administration charge if providing this data requires we retrieve data from backups or storage facilities. We may request proof of identity before we release the data to you
To contact us regarding anything in this policy, please write to us at LDS Ltd, Apothecary House, Fowlers Road, Salisbury, SP1 2QU; or email us at [email protected]
For more information on data protection legislation and related matters please visit the Information Commissioner’s website at www.ico.org.uk